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Lately, some organizations are seeing an increase in the number of disputes between employees. People have been working under stress for a long time and they might not have the resilience to engage in calmer conversations.
We should take some tips from the Federal Mediation Service to use a more collaborative approach.
We need to pause and empathetically listen so we can really understand the other person’s point of view, their needs, concerns and fears.
2nd, our aim is to attack the problem not attack the person.
Next, we need to discuss our shared goals.
It is always amazing how many common interests disputants possess, but never talk about.
Finally, we jointly come up with a solution that’s good for both of us.
Best of luck!
Steve Gardiner
Gardiner Associates
www.gardinerassoc.com
Updated: Jun 14, 2021
Are you sick and tired of settling disputes between people in your organization ?
We have a Solution: Conflict Resolution Coaching Cohorts
Individuals from different organizations meet in small groups for an hour and a half once a week for 4 weeks to help each other settle current disputes.
We provide assistance to the cohort based on 30 years of experience coaching disputants on conflict resolution.
It is truly a "mutual gains" experience for all members of the cohort. Their teammates give a member suggestions on how to settle their dispute. And each member gets real practice on resolving conflicts. It is better than lectures or role plays- it is Action Learning at its best.
Please contact us- we are passionate about reducing the amount of conflict in organizations. And we're sure you'd rather spend your energy on more productive
tasks.
stevegardiner07@gmail.com 203-610-0985