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Conflict Resolution 1

Lately, some organizations are seeing an increase in the number of disputes between employees. People have been working under stress for a long time and they might not have the resilience to engage in calmer conversations.

We should take some tips from the Federal Mediation Service to use a more collaborative approach.

We need to pause and empathetically listen so we can really understand the other person’s point of view, their needs, concerns and fears.

2nd, our aim is to attack the problem not attack the person.

Next, we need to discuss our shared goals.

It is always amazing how many common interests disputants possess, but never talk about.

Finally, we jointly come up with a solution that’s good for both of us.

Best of luck!

Steve Gardiner

Gardiner Associates


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